Turn complaints into trust: the GDC-recommended topic every practice needs.
GDC expectations, CQC Regulation 16 and the six principles.
NHS, private and mixed-practice pathways.
Fact finding, meetings and written responses.
DCS, PHSO, GDC and indemnity support.
Logs, trends, audits and team discussion.
Verifiable CPD assessment.
The GDC recommends complaints handling as CPD for all registrants, and CQC expects a clear, learning-focused complaints process. This course covers the full journey from first concern to final response — the six principles of good complaint handling, timescales for NHS and private complaints, written responses that satisfy patients and regulators, and the practice learning loop.
Issued the moment you complete the final module. Every certificate lists the course aims and objectives, anticipated learning outcomes, the quality-assurance process and 2 CPD hrs — the elements the GDC requires for verifiable CPD. Non-registrants can use it as CQC training evidence and for appraisals.
Based on 233 learner reviews · 3 shown
As decontamination lead I found the HTM 01-05 content accurate and practical. Used the audit section to tidy up our logs before inspection.
Perfect for my annual medical emergencies update. Aligned with Resus Council guidance and the certificate has everything the GDC asks for.
Quick, verifiable and relevant. I completed three core topics in one weekend and logged them the same day.
Immediately. Access opens the moment your order is confirmed and you can learn from any device, in any order, as many times as you like.
A short multiple-choice or scenario-based assessment at the end of the course with instant results. You can retake it as many times as you need at no extra cost.
Yes. Practices can buy multiple places on one invoice and receive a training matrix for CQC evidence. Contact us for team pricing.
Free 30-minute explainer: hours, cycles, PDPs, verifiable evidence and annual statements.
Recognise and respond to the emergencies most likely to happen in a dental setting.
Infection prevention and control for the whole team, aligned to HTM 01-05 and the Code of Practice.
Recognise, respond and refer: safeguarding for everyone who works in a dental practice.
Typically replies within an hour
Hello! 👋 Need a hand choosing the right course, or a quote for the whole practice?
Send us a message and one of the team will reply on WhatsApp.
Pick a question, or write your own
