The dental receptionist is the first voice on the phone and the first face at the desk. Our receptionist track takes you from your first week on the front desk to leading a reception team — diary management, NHS bands, telephone skills, complaints and the dental terminology that makes clinicians trust you.
Every course on this track is built around tasks you actually do in a UK dental practice — not theory for its own sake.
Run a dental diary that keeps surgeries full and patients on time
Explain NHS charge bands, exemptions and private fees with confidence
Convert new-patient enquiries with a structured, patient-first phone approach
De-escalate difficult conversations and follow the practice complaints procedure
Understand charting, treatment codes and clinical terminology used by your dentists
Coach and lead a reception team using KPIs and feedback (advanced level)
Start with a free taster, then earn the advanced certificate. Add CPD modules whenever your practice needs them.
A complete taster module with a certificate — no card required.
Everything the job needs in your first months.
Structured certificate courses for people ready to specialise.
Lead a team, run a function or coordinate complex cases.
Short verifiable modules that keep you current and compliant.
Medical Emergencies
2 CPD hrs · All Levels · shared with All Dental CPD
£20.00
Safeguarding
3 CPD hrs · All Levels · shared with All Dental CPD
£20.00
Infection Prevention & Control
2 CPD hrs · All Levels · shared with All Dental CPD
£20.00
Complaints Handling
2 CPD hrs · All Levels · shared with All Dental CPD
£20.00
+ 5 more below
The Complete Dental Practice Professional Programme includes the Receptionist track alongside reception, administration, coordination and commercial skills, the CPD every practice team member needs and practical development in your own practice.
30-day money-back guarantee · team pricing for 5+ learners
Filter by level, or open the full catalogue for price and topic filters.
A free 45-minute introduction to life on the dental front desk.
Everything a new or returning dental receptionist needs to run a calm, compliant front desk.
Step up to lead receptionist: KPIs, team leadership, patient retention and practice growth.
Dental Reception · Dental Administration · Dental Coordination · Commercial Practice Skills · Selected Dental CPD · Practical workplace development — the whole practice career route in one en
Recognise and respond to the emergencies most likely to happen in a dental practice — the annual update for the whole team.
Recognise, respond and refer: safeguarding children and vulnerable adults for everyone who works in a dental practice.
Standard precautions, hand hygiene, PPE, sharps and surgery cleaning — the IPC essentials for everyone in the practice.
Turn complaints into trust: the recommended topic every practice needs.
UK GDPR, patient confidentiality and the DSPT made practical for dental practices.
Contemporaneous, complete and defensible: dental records that protect patients and the practice.
Risk assessments, fire, COSHH, RIDDOR and the everyday safety of staff and patients in a dental practice.
Spot the signs, act fast: the recommended topic that saves lives.
The Equality Act, reasonable adjustments and inclusive care for patients and colleagues.
Ten modules on the commercial side of running a dental practice — diary, enquiries, recalls, KPIs and growth — done ethically.
Try another step of the path.
The complaints section changed how I handle upset patients. I feel far more confident staying calm and knowing the procedure.
The telephone scripts alone were worth it — our new-patient bookings went up within a month of the whole reception team completing it.
Clear, dental-specific and straight to the point. The certificate downloaded the moment I finished — exactly what I needed for my CPD record.
Still unsure which course to start with? Tell us about your role and we'll recommend a path.
Ask our teamYes. The Foundation Course (Level 2) and the free taster assume no dental knowledge. You will learn terminology, charting basics, NHS bands and the diary from scratch, in the order a new starter needs them.
Receptionists are not registered dental professionals, so CPD is not a legal requirement — but CQC expects evidence of training in safeguarding, complaints, information governance and infection control for everyone in the practice. Our certificates give you that evidence and a recognised record of professional development.
Level 2 (Foundation) covers the day-to-day job to a confident standard. Level 3 (Advanced) is for experienced receptionists who lead a desk: KPIs, coaching, complaints escalation, new-patient conversion and working with the practice manager.
No. Every track starts with a free taster and a foundation course written for people in their first weeks in the role. Advanced courses assume you have completed the foundation level or have equivalent experience.
There is no deadline — access is for life. Most learners finish a foundation course in two to three weeks studying an hour or two a week, and a CPD module in a single sitting.
Yes. Every course issues a downloadable certificate listing the aims, learning outcomes, CPD development outcomes and verifiable CPD hours. Practices use them for CQC training evidence and appraisals.
Begin with the free taster, then continue at your own pace — lifetime access and free updates included.
Away right now — messages are answered the next working morning.
Hello! 👋 Need a hand choosing the right course, or a quote for the whole practice?
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