Turn complaints into trust: the recommended topic every practice needs.
Professional expectations, CQC Regulation 16 and the six principles.
NHS, private and mixed-practice pathways.
Fact finding, meetings and written responses.
DCS, PHSO, the regulator and indemnity support.
Logs, trends, audits and team discussion.
Verifiable CPD assessment.
Complaints handling is a recommended CPD topic for all registrants, and CQC expects a clear, learning-focused complaints process. This module covers the full journey from first concern to final response — the six principles of good complaint handling, timescales for NHS and private complaints, written responses that satisfy patients and regulators, and the practice learning loop.
Issued the moment you complete the final module. Every certificate lists the course aims and objectives, anticipated learning outcomes, the quality-assurance process and 2 CPD hrs — the elements required for verifiable CPD. Non-registrants can use it as CQC training evidence and for appraisals.
Based on 233 learner reviews · 3 shown
Clear explanation of the quality statements and what inspectors actually look for. Our whole leadership team did it.
Clear, dental-specific and straight to the point. The certificate downloaded the moment I finished — exactly what I needed for my CPD record.
We had our CQC inspection three weeks after completing this. The checklist and evidence-folder index meant we were ready and it went smoothly.
Immediately. Access opens the moment your order is confirmed and you can learn from any device, in any order, as many times as you like.
A short multiple-choice or scenario-based assessment at the end of the course with instant results. You can retake it as many times as you need at no extra cost.
Yes. Practices can buy multiple places on one invoice and receive a training matrix for CQC evidence. Contact us for team pricing.
Free 30-minute explainer: hours, cycles, PDPs, verifiable evidence and annual statements.
Recognise and respond to the emergencies most likely to happen in a dental practice — the annual update for the whole team.
The full decontamination cycle — from chairside to sterilised storage — aligned to HTM 01-05 and the Code of Practice.
Recognise, respond and refer: safeguarding children and vulnerable adults for everyone who works in a dental practice.
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