The Equality Act, reasonable adjustments and inclusive care for patients and colleagues.
Protected characteristics, discrimination, harassment and victimisation.
Access, communication, appointments and recording adjustments.
Interpreters, accessible information, neurodiversity, dementia and cultural needs.
Unconscious bias, bullying and harassment, and speaking up.
Discriminatory behaviour from patients, complaints and support.
Verifiable CPD assessment.
Every patient and every colleague should be treated fairly and with dignity — and the Equality Act 2010 makes much of that a legal duty. This module explains the nine protected characteristics, the types of discrimination, the practice's duty to make reasonable adjustments for disabled patients, and what inclusive care looks like at the desk, on the phone and in the surgery: interpreters, accessible information, hearing loops, neurodiversity, dementia, religious and cultural needs, and gender identity.
Also covers unconscious bias, dignity at work, handling discriminatory behaviour from patients or staff, and the equality evidence CQC looks for.
Issued the moment you complete the final module. Every certificate lists the course aims and objectives, anticipated learning outcomes, the quality-assurance process and 2 CPD hrs — the elements required for verifiable CPD. Non-registrants can use it as CQC training evidence and for appraisals.
Based on 139 learner reviews · 4 shown
Clear, dental-specific and straight to the point. The certificate downloaded the moment I finished — exactly what I needed for my CPD record.
We had our CQC inspection three weeks after completing this. The checklist and evidence-folder index meant we were ready and it went smoothly.
Finally a course written by people who understand how a dental practice actually runs. The scenarios were spot on.
Clear explanation of the quality statements and what inspectors actually look for. Our whole leadership team did it.
Immediately. Access opens the moment your order is confirmed and you can learn from any device, in any order, as many times as you like.
A short multiple-choice or scenario-based assessment at the end of the course with instant results. You can retake it as many times as you need at no extra cost.
Yes. Practices can buy multiple places on one invoice and receive a training matrix for CQC evidence. Contact us for team pricing.
Free 30-minute explainer: hours, cycles, PDPs, verifiable evidence and annual statements.
Recognise and respond to the emergencies most likely to happen in a dental practice — the annual update for the whole team.
The full decontamination cycle — from chairside to sterilised storage — aligned to HTM 01-05 and the Code of Practice.
Recognise, respond and refer: safeguarding children and vulnerable adults for everyone who works in a dental practice.
Away right now — messages are answered the next working morning.
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