Contemporaneous, complete and defensible: dental records that protect patients and the practice.
Complaints, claims, inspections and continuity of care.
Clinical, administrative and communication entries.
Contemporaneous, factual, legible and attributable.
Recording options, risks, costs, refusals and capacity.
Audit trails, retention schedules and secure disposal.
Running an audit and closing the loop.
Verifiable CPD assessment.
Good records are the practice's best defence and the patient's best protection — and poor record keeping is one of the most common findings in complaints, claims and fitness-to-practise cases. This module sets out what a complete dental record contains, how to write contemporaneous notes, how to record consent, discussions, options and refusals, and how to amend a record without ever altering history.
Covers retention periods for adult and child records and radiographs, secure storage and destruction, audit of record quality, and the reception and admin entries — medical history updates, contact details, missed appointments and messages — that matter just as much as the clinical notes.
Issued the moment you complete the final module. Every certificate lists the course aims and objectives, anticipated learning outcomes, the quality-assurance process and 2 CPD hrs — the elements required for verifiable CPD. Non-registrants can use it as CQC training evidence and for appraisals.
Based on 176 learner reviews · 4 shown
Clear, dental-specific and straight to the point. The certificate downloaded the moment I finished — exactly what I needed for my CPD record.
Finally a course written by people who understand how a dental practice actually runs. The scenarios were spot on.
Clear explanation of the quality statements and what inspectors actually look for. Our whole leadership team did it.
We had our CQC inspection three weeks after completing this. The checklist and evidence-folder index meant we were ready and it went smoothly.
Immediately. Access opens the moment your order is confirmed and you can learn from any device, in any order, as many times as you like.
A short multiple-choice or scenario-based assessment at the end of the course with instant results. You can retake it as many times as you need at no extra cost.
Yes. Practices can buy multiple places on one invoice and receive a training matrix for CQC evidence. Contact us for team pricing.
Free 30-minute explainer: hours, cycles, PDPs, verifiable evidence and annual statements.
Recognise and respond to the emergencies most likely to happen in a dental practice — the annual update for the whole team.
The full decontamination cycle — from chairside to sterilised storage — aligned to HTM 01-05 and the Code of Practice.
Recognise, respond and refer: safeguarding children and vulnerable adults for everyone who works in a dental practice.
Away right now — messages are answered the next working morning.
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