04Quick quiz & certificateFive questions and your free certificate.
Five questions and your free certificate.
About this course
Thinking about a career as a dental receptionist, or just started one? This free taster walks through a typical day at the front desk, the skills employers look for and the training pathway that follows.
It's the first module of our Dental Receptionist Foundation Course, offered free so you can experience our teaching style before you enrol. Complete it and download your certificate — no card required.
Issued the moment you complete the final module. Every certificate lists the course aims and objectives, anticipated learning outcomes, the quality-assurance process and 0.5 CPD hrs — the elements the GDC requires for verifiable CPD. Non-registrants can use it as CQC training evidence and for appraisals.
GDC development outcomesAEffective communication with patients, the dental team and othersBEffective management of self and working with others in the dental teamCMaintenance and development of knowledge and skill within your field of practiceDMaintenance of skills, behaviours and attitudes which maintain patient confidence
The complaints section changed how I handle upset patients. I feel far more confident staying calm and knowing the procedure.
LB
Laura BellDental Receptionist, Milton Keynes · Jun 2026
The telephone scripts alone were worth it — our new-patient bookings went up within a month of the whole reception team completing it.
LM
Lucy MorganReception Team Lead, Glasgow · Jun 2026
Clear, dental-specific and straight to the point. The certificate downloaded the moment I finished — exactly what I needed for my CPD record.
KD
Kirsty DoyleSenior Receptionist, Belfast · May 2026
I started at the practice with zero dental knowledge. After this I could book the right appointments, explain NHS bands and actually understand what the dentists were asking for.
Common questions
When can I start?
Immediately. Access opens the moment your order is confirmed and you can learn from any device, in any order, as many times as you like.
How is the course assessed?
A short multiple-choice or scenario-based assessment at the end of the course with instant results. You can retake it as many times as you need at no extra cost.
Can I enrol my whole team?
Yes. Practices can buy multiple places on one invoice and receive a training matrix for CQC evidence. Contact us for team pricing.
