The complete admin toolkit: records, NHS claims, GDPR, finance, stock and compliance paperwork.
Where admin sits in the practice, priorities and the annual compliance calendar.
Record standards, amendments, retention periods and subject-access requests.
UDAs, treatment bands, exemptions, FP17 claims, Compass and monitoring.
Fee guides, estimates, deposits, plans and finance providers.
Lawful basis, privacy notices, DSPT, breaches and the ICO.
Ordering cycles, expiry checks, MHRA alerts and equipment logs.
Contracts, DBS, immunisation records, training matrix and appraisals.
Policies, risk assessments, audits and building the inspection folder.
Monthly reports on activity, debt, recalls and compliance.
Case-study assessment and downloadable certificate.
Behind every smoothly run dental practice is an administrator who keeps records accurate, claims submitted, invoices paid and compliance folders inspection-ready. This Level 3 certificate is the most comprehensive online programme for dental administrators in the UK.
You will master patient-record management, NHS contract administration (UDAs, FP17s and Compass), private invoicing and payment plans, stock and supplier management, HR paperwork, and the CQC evidence an administrator is expected to maintain.
Completion earns a verifiable 20-hour CPD certificate and a portfolio of ready-to-use templates: audit trackers, stock sheets, a records-retention schedule and a compliance calendar.
Issued the moment you complete the final module. Every certificate lists the course aims and objectives, anticipated learning outcomes, the quality-assurance process and 20 CPD hrs — the elements required for verifiable CPD. Non-registrants can use it as CQC training evidence and for appraisals.
Based on 132 learner reviews · 3 shown
The NHS claims module finally made UDAs and FP17s make sense. Our rejected claims dropped almost immediately.
I moved from reception to admin after this course. My manager said my CQC evidence folder was the best she had seen.
The compliance calendar and stock templates are now part of how our practice runs. Excellent value.
Immediately. Access opens the moment your order is confirmed and you can learn from any device, in any order, as many times as you like.
A short multiple-choice or scenario-based assessment at the end of the course with instant results. You can retake it as many times as you need at no extra cost.
Yes. Practices can buy multiple places on one invoice and receive a training matrix for CQC evidence. Contact us for team pricing.
A free 40-minute tour of what dental administrators do and the systems they run.
Lead a compliant, profitable and happy dental practice — the complete online programme.
Dental Reception · Dental Administration · Dental Coordination · Commercial Practice Skills · Selected Dental CPD · Practical workplace development — the whole practice career route in one en
Free 30-minute explainer: hours, cycles, PDPs, verifiable evidence and annual statements.
Away right now — messages are answered the next working morning.
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