Guide patients from consultation to confident "yes" — ethically, warmly and effectively.
Why practices employ TCOs, scope of the role and professional boundaries.
Enquiry handling, pre-visit information and room setup.
Open questions, patient goals, fears and the emotional side of dentistry.
Plain-language explanations, visual aids, options and timelines.
Itemised estimates, plans, finance providers and regulatory limits.
Supporting valid consent, Montgomery, and ethical selling principles.
Common objections, honest answers and a follow-up cadence that works.
Conversion, average treatment value, patient satisfaction and reporting.
Consultation role-play assessment and certificate.
The Treatment Coordinator (TCO) is one of the fastest-growing roles in UK dentistry. Sitting between clinician and patient, the TCO explains options, answers questions, discusses fees and finance, and makes sure nobody leaves confused or unsupported.
This foundation course covers the full TCO consultation process: preparing the patient, listening for goals and worries, presenting the clinician's treatment plan in plain language, discussing costs and finance, handling objections honestly and following up. Modules on consent, professional standards and ethical selling ensure your approach is always patient-first.
You will finish with a 15-hour verifiable CPD certificate and a TCO toolkit of consultation checklists, follow-up templates and tracking sheets.
Issued the moment you complete the final module. Every certificate lists the course aims and objectives, anticipated learning outcomes, the quality-assurance process and 15 CPD hrs — the elements required for verifiable CPD. Non-registrants can use it as CQC training evidence and for appraisals.
Based on 156 learner reviews · 5 shown
Our implant case acceptance improved noticeably after I applied the consultation structure. The finance module was clear on what we can and can't say.
I was nervous about the "sales" side of the TCO role. This course showed me how to be patient-first and ethical while still helping people say yes to treatment they need.
Great grounding for a new TCO. The follow-up templates and tracking sheets were immediately useful.
Finally a course written by people who understand how a dental practice actually runs. The scenarios were spot on.
Clear, dental-specific and straight to the point. The certificate downloaded the moment I finished — exactly what I needed for my CPD record.
Immediately. Access opens the moment your order is confirmed and you can learn from any device, in any order, as many times as you like.
A short multiple-choice or scenario-based assessment at the end of the course with instant results. You can retake it as many times as you need at no extra cost.
Yes. Practices can buy multiple places on one invoice and receive a training matrix for CQC evidence. Contact us for team pricing.
Master high-value consultations for implants, orthodontics and smile makeovers.
Free 30-minute explainer: hours, cycles, PDPs, verifiable evidence and annual statements.
A free 45-minute introduction to life on the dental front desk.
Recognise and respond to the emergencies most likely to happen in a dental practice — the annual update for the whole team.
Away right now — messages are answered the next working morning.
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