Medical Emergencies
Recognise and respond to the emergencies most likely to happen in a dental practice — the annual update for the whole team.
Career pathways for receptionists, administrators, coordinators and practice managers — plus All Dental CPD for the whole team, written by people who run UK practices.
3 courses
Diary management, telephone skills, NHS bands, complaints at the desk and the dental terminology reception teams need.
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4 courses
NHS claims, records and GDPR, invoicing, stock, HR and the leadership skills that take an administrator to practice manager.
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2 courses
TCO consultations, presenting treatment plans, patient finance and ethical case acceptance for implant, orthodontic and cosmetic dentistry.
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1 course
Diary and appointment management, new-patient enquiries, recalls and reactivation, treatment-plan follow-up, KPIs, revenue awareness and ethical commercial practice — the skills that grow a practice.
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8 courses
Verifiable CPD on the clinical-governance topics: medical emergencies, infection prevention & control, decontamination & HTM 01-05, safeguarding, radiography, legal & ethical practice and oral cancer awareness.
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6 courses
GDPR & confidentiality, record keeping, complaints handling, health & safety, equality, diversity & inclusion and CQC inspection readiness — the evidence every practice needs on file.
ExploreCareer certificates for the front desk, administration, treatment coordination and practice management, Commercial Practice Skills, and the CPD modules every practice completes each year. Enrol in one click.
Recognise and respond to the emergencies most likely to happen in a dental practice — the annual update for the whole team.
The full decontamination cycle — from chairside to sterilised storage — aligned to HTM 01-05 and the Code of Practice.
Everything a new or returning dental receptionist needs to run a calm, compliant front desk.
Walk into your next inspection calm, organised and confident.
Guide patients from consultation to confident "yes" — ethically, warmly and effectively.
The complete admin toolkit: records, NHS claims, GDPR, finance, stock and compliance paperwork.
Ten modules on the commercial side of running a dental practice — diary, enquiries, recalls, KPIs and growth — done ethically.
Step up to lead receptionist: KPIs, team leadership, patient retention and practice growth.
Every role follows the same clear route. Start free, build the foundations, earn the advanced certificate — then keep your knowledge current with short CPD modules.
A complete taster module with a certificate. No card, no commitment.
Everything the job needs in your first months — from £149.
Lead a desk, run the admin function or coordinate complex cases — from £149.
Verifiable modules on the core recommended topics — £20 each, 1–4 hours.
Reception, administration, coordination and commercial skills, the CPD every practice team member is expected to hold, and practical development in your own practice — with a certificate for every course and one for the programme.
30-day money-back guarantee · team pricing for 5+ learners
Every registered dental professional must complete verifiable CPD across a five-year cycle and declare it annually. Our All Dental CPD modules cover the highly-recommended and recommended topics — plus the training CQC expects of everyone — and every certificate carries the aims, objectives, learning outcomes and quality assurance that make it count.
Every price includes the assessment, the certificate and free content updates. Practices training 5 or more people save 15%.
Just need to top up a few hours? Complete individual CPD modules whenever it suits.
Ideal for receptionists, administrators, coordinators and practice managers building a career.
The whole practice career route in one enrolment — designed for new starters and future managers.
Not sure yet? Start with a free taster — 3 complete opening modules with a certificate, no card required.
Every UISC certificate is issued the moment you complete the course and carries the four elements the regulator requires for verifiable CPD — so registrants can log it straight into your online CPD record, and non-registrants have training evidence an inspector will accept.
What the course set out to achieve, in plain English.
Mapped to outcomes A, B, C and D as the regulator asks.
Hours stated to the half hour, with a certificate number you can quote.
Assessment, feedback and content review process described on the certificate.
Most compliance e-learning was written for "the workplace". Every one of our courses was written for a dental practice — here is what that changes.
Set in a UK dental practice — reception, surgery, decon room and the NHS diary
Written for "the workplace" in general
Receptionist · Administrator · Coordinator · Practice Manager · All Dental CPD
One catalogue shared by every industry
Development outcomes A–D and verifiable hours printed on every certificate
Development outcomes rarely stated
Dedicated modules on UDAs, FP17 claims and charge bands
Not covered at all
Practice managers, lead nurses and treatment coordinators
Generic training authors
One-off payment, lifetime access, free updates
Annual subscription, per seat
One invoice and a CQC training matrix for the whole practice
Separate logins, records kept by hand
No classroom, no waiting for a course date — start the moment you enrol and learn around the practice diary.
Pick your role pathway or a CPD topic and press Enrol now. Free tasters need no card at all.
Instant accessBite-sized lessons built on real practice scenarios — on your phone between patients if you like.
Lifetime accessA short, fair assessment with instant results and unlimited attempts. No exam hall, no deadline.
Unlimited attemptsA verifiable CPD certificate, ready for your CPD record, appraisal or CQC training file.
Outcomes A–D listed
Generic compliance e-learning talks about "the workplace". Ours talks about the diary, the decontamination room, UDAs, the nervous patient at the desk and what a CQC inspector will actually ask.
Every scenario, template and assessment is set in a UK dental practice.
Aims, objectives, learning outcomes, development outcomes and CPD hours on every certificate — ready for your online CPD record and your appraisal.
Enrol the whole practice on one invoice and download a training matrix for inspection day.
Return to your courses any time and receive refreshed content when guidance changes.
Medical emergencies to equality, diversity & inclusion — quick, verifiable modules for the whole team. Complete one on your lunch break, certificate issued on completion.
Recognise, respond and refer: safeguarding children and vulnerable adults for everyone who works in a dental practice.
Radiation safety, justification and quality assurance for the dental team under IRR17 and IR(ME)R 2017.
Turn complaints into trust: the recommended topic every practice needs.
The nine professional principles, consent, confidentiality and candour in everyday practice.
From first-week receptionists to practice managers preparing for inspection.
Perfect for my annual medical emergencies update. Aligned with Resus Council guidance and the certificate has everything verifiable CPD asks for.
As decontamination lead I found the HTM 01-05 content accurate and practical. Used the audit section to tidy up our logs before inspection.
The telephone scripts alone were worth it — our new-patient bookings went up within a month of the whole reception team completing it.
CPD rules, career advice and compliance tips from people who work in UK practices.
Dentists need 100 verifiable hours per cycle, most DCPs 75 and dental nurses 50 — but the details trip people up every year. Here is the whole scheme in plain English.
Answering the phone is maybe a fifth of it. From medical histories to NHS bands to the nervous patient who needs five extra minutes, here is what the role really involves.
The TCO role barely existed a decade ago. Today it is the bridge between clinician and patient — and one of the best-paid non-clinical careers in dentistry.
Everything practices ask us before enrolling their team. Can't find what you need? We answer every enquiry within one working day.
Everyone who works in a dental practice. The Dental Receptionist, Dental Administrator, Dental Coordinator and Dental Practice Manager tracks are career pathways for the non-clinical team; All Dental CPD is twelve verifiable topics for dentists, nurses, hygienists, therapists and technicians — and the whole practice team. The Complete Dental Practice Professional Programme bundles the practice tracks, Commercial Practice Skills and selected CPD into one enrolment.
Your role is who you are — receptionist, administrator, coordinator, practice manager or registered dental professional — and each role page shows a complete learning path. Topics are what a course is about (front desk, administration, treatment coordination, commercial practice skills, core dental CPD, compliance…). Many courses belong to several roles: safeguarding, for example, appears on every pathway.
Receptionists and administrators are not registered dental professionals, so CPD is not a legal requirement for them — but CQC expects evidence that every team member is trained in safeguarding, infection control, information governance and complaints. Our certificates provide that evidence and give non-clinical staff a recognised record of professional development.
Yes. Every certificate states the course aims and objectives, anticipated learning outcomes, CPD development outcomes, the quality-assurance process and the number of CPD hours — the elements required for verifiable CPD. Registrants log the hours in their own online CPD record.
Create a free account, try a taster course and download your first certificate in under an hour.